| The following
segments detail the various aspects of our e-Commerce services.
Contact us to utilize our services or arrange a complimentary consultation.
Complimentary Consultation
PKB will be pleased to have one of its experienced Internet professionals
review your past/current strategies, listen to your ideas, and
offer a number of suggestions aimed at improving your Internet
presence.
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Development of
Your Internet Concepts & Strategies
After a thorough analysis of your existing marketing and Internet
efforts, PKB can assist you in developing and implementing successful
e-Commerce front-end marketing programs and back-end operations.
We will provide our expertise and support with concept, strategy,
planning, structure, functional capability, testing, tracking
evaluation and recommendations. As a precursor to developing your
strategy, we often recommend utilizing our knowledgeable staff
to perform in-depth market research. Their comprehensive reports
will enable you to evaluate the competitive climate, further define
your target markets, and make well informed decisions to support
a successful marketing program.
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Creative Design, Artwork
and Written Copy
Once your e-Commerce strategy and functionality has been defined,
PKB's creative people can design an overall concept for the layout
and "look" of your website. We can also develop a new logo, a
new color scheme, create your artwork, and prepare all of the
written copy necessary to describe and sell your products and
services.
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Development, Installation
and Website Maintenance
PKB can provide the knowledgeable, experienced technical staff
necessary to customize your interactive e-Commerce application
and install it on the Internet. We can include development, registration
and activation of your domain name and associated e-mail, Internet
search engine optimization, improved web site placement, dynamic
e-mail marketing, and all of the leading edge "bells and whistles"
you wish (i.e., animation, sound bytes, videos, interactive order
taking, online credit clearing, etc.).
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National Network of
Computer Resources and Web Hosting
PKB is well positioned to provide large scale, world class Web Hosting
services with leading edge, light speed network and system infrastructures
that offer 99.99% uptime with money back guarantees. Our complete
customized Web Hosting package will transform your web site from
a passive device to a dynamic senior management proactive e-Commerce
control and marketing tool. PKB's Web Hosting services and infrastructure
are easily scaleable so daily hits in excess of a million are the
norm, not the exception. Increasing your Web Hosting capacity through
PKB eliminates the need to make major capital expenditures normally
required to support dramatic growth. All websites must be managed,
not simply hosted. This dynamic management is the core of our Web
Hosting services. Let PKB's one-stop, one-source structure give
your company the added competitive advantage and peace of mind that
comes from knowing all your e-Commerce applications are always up
and running.
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Business to Business
(B2B) Marketing
B2B is a contemporary umbrella phrase that covers all of the Internet
transactions/sales conducted by one business to another. It is
reliably estimated these transactions will exceed $8 TRILLION
by 2004. Transacting business via telephone calls and faxes is
no longer cost effective. No company, if it is to remain competitive,
can dedicate the time, the financial resources, and personnel
to intensive paper orientated operations. PKB's total concept
B2B Internet platform will expand your customer base, reduce your
cost of sales, and significantly increase the quality of service
you receive from your vendors.
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Supply Chain Management
(SCM)
SCM is the heart and soul of PKB's B2B Internet platform. SCM encompasses
every aspect involved in producing and delivering a final product
from your vendor to your customer or your customer's customer. SCM
coordinates the functions of requests for quotes, purchase order
generation, order taking, order fulfillment and distribution of
products, order tracking and management, invoice management, and
inventory management. Until now SCM programs have worn a high price
tag affordable by only the largest corporations. Fortunately, PKB's
low cost supply chain management platform provides you with an alternative.
Now businesses of any size can become a part of the B2B Internet
supply-chain management revolution that is sweeping the business
world today. We will show you how.
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Business to Consumer
(B2C) Marketing
B2C is the umbrella phrase that covers all retail Internet transactions
conducted between a business and their customers. B2C is the rapidly
expanding future of retailing with sales expected to exceed $1
TRILLION by 2004. PKB can custom design, install, host, and maintain
all your B2C Internet platforms. Our B2C programs include the
most advanced electronic Customer Relationship Management (e-CRM)
coupled to the best of breed Real Time Single Customer View (SCV)
programs. Combined they will provide you with a seamless real
time single view of all your customer transactions whether they
contact your company through your Web site, fax, e-mail, call
center, catalogue, or in person. PKB is a leading edge supplier
of e-Commerce solutions.
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e-CRM with Real Time Single
Customer View (SCV)
Today's sophisticated consumers are demanding more information and
higher levels of customer service and product support. If your company
doesn't satisfy their requirements they are only a click or telephone
call away from your competitors. PKB's electronic Customer Relationship
Management (e-CRM) and real time SCV programs are designed to make
the shopping experience for your valued customers so enjoyable and
trouble free they will spend their dollars with your company and
not with your competitors. We do this by providing you with a complete
and accurate real time view of your customer 24/7, regardless of
the number of transaction portals/customer contact points your customer
has used to purchase products or make service or information inquires.
This allows your customer to simultaneously connect to your sales/marketing,
customer service, finance, operations, and shipping & warehousing
personnel in real time to obtain answers to all their questions
and receive any services they require. PKB's e-CRM and SCV architecture
will make it possible for any size company to effectively and profitably
compete in the real time 24/365 environment your customers now demand.
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